NEGOTIATING CONFLICT:
DEALING WITH DIFFICULT PATIENTS, FAMILIES, & CO-WORKERS
4 CLINICAL CEU'S!!
REGISTER TODAY
Seminar Goals & Objectives
Seminar participants will:
*Recognize that some conflict is inevitable
*Know that conflict can actually be beneficial
*Understand the difference between good and bad conflict
*Learn the steps needed to resolve conflict
*Utilize & become comfortable with various conflict resolutions methods
*Learn & utilize responsible and effective communication techniques
*Prepare to move beyond conflict
Course Schedule:
8:00 AM - Registration
8:30 AM - Course Content
10:30 AM - 10:45 AM - Break
10:45AM - 12:30 PM Course Content
12:30 PM - Adjournment & Certificates
Instructor: Lynn Biot-Gordon is a Licensed Clinical Social
Worker with a Master of Social Work degree. She maintains a private practice
and is a consultant for long term care facilities which includes in-services
on a variety of topics for residents, families, and health care staff. She
is the founder of Gordon Social Work Consultants.
Continuing Education:
4 continuing education hours are approved by the following:
* New Jersey Board of Social Work Examiners (Clinical)
* National Certification Council for Activity Professionals
*NJ Nursing Home Administrators Board
*NJ Certified Assisted Living Administrators Board